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DEALERS | Xnet PC & General PC Repairs Claim

Please Complete the below form to help us make your pc repair faster. Xpress I.T. carries out all pc/server related Repairs, both in warranty and out of warranty work can be requested. From Upgrades to Virus Work, Our Workshop staff are able to offer value for money repair work.

This form is only for the return of a PC, Notebook, PDA or Server Product.

Step 1) Is this product a Xnet Pc or Generic White Box Pc?

Yes: Please complete Xnet Parts Return Online form here

Step 2) Is your product in the “Vendor Direct Replacement List” Below?

Yes: Please contact the Vendor Directly for Warranty Repair/Replacement

Vendor Direct Replacement List
Acer : Ph 1300 550 205
Asus (Notebooks): Ph 1300 652 865
BenQ : Ph 1300 130 336 or www.BenQ.com.au
Compaq : See Hp
D-Link : Ph 1300 766 868 (Note – Gain RMA Before Return to Xpress I.T.)
Hp : Ph 131 047
LG : Find your local Service Centre www.lge.com.au
Toshiba (Laptops) : Ph 1800 021 100
* Other Direct Warranty companies may be issued instead of a RA Number.

Note – Some of these Vendors may request that the faulty item be returned to Xpress I.T. If this is the case please supply your Job or RA number issued by the vendor when applying for an RA with Xpress I.T. With out this Tracking number we can not proceed with any claim. Many Manufacturers will troubleshoot items over-the-phone prior to return. Any goods returned with out Vendor RA number will be returned un-repaired.

Step 3) Please Complete Details Below

Request a Xnet PC Return Authority Number

Contact Information

Company Name

Contact Name +

Your Ref #

Email +

Telephone

Mobile Phone

Facsimile

Your Pc Details (All Brands)

Brand Name

Model Number (If Applicable)

Purchase Date*

Serial Number

*Required if claimed under warranty

Compter/Software Username +

Compter/Software Password +

Details of the Problem

What is the Problem?

Have you Tried to Correct the Problem?

If YES, What has been Tried?

Was any new Software or Hardware added Prior to this Problem? (Details)

Your Data and Files

Data Loss Acknowledgement + I hereby agree that Xpress I.T. (AUST) Pty Ltd shall not be liable for any data loss arising out of efforts to repair/build the system delivered herein.

Format Hard Drive + Do you permit us to format/Erase your hard drive/files should the repair require this?
Yes, Please Format my Hard drive if Required
NO, DO NOT Format my Hard drive
Call First

+ Required

After sending your request please wait for the acknowledgement to be displayed before you close your browser or visit other pages/websites.

What do I do after I send this form to Xpress I.T.

After your request to return your pc for a repair, Xpress I.T. will return to you a WSR number. This is your tracking number should you want to check on the progress with the repair of the computer. Please keep a copy of this number for your records. Next, pack your computer and check the required items on the “Check list for return”. Also make note of the WSR number on the outside of the box so as we can find this on return to Xpress I.T.

As all computers are sold with Return to base warranty, Xpress I.T does not cover the return costs of freight. If you require us to collect the computer, please contact us for a WSR collection fee, chargeable to Credit Card only.

How long will my repair take?
Normal repairs are done in 5 working days, however should we have to claim a part under the manufactures warranty an estimated replacement date will be issued in the normal 5 working days.

SCHEDULE OF FEES
Quote Fee – (Out of Warranty Repairs Only) $99.00 Inc Gst
If a Quote is required prior to commencement the quote fee is payable in advance – if you ok the quote this is applied to the first hour of repair.

Data Back Up Option $250.00 Inc Gst per 80Gb

If you would like us to back up your hard drive at time of repair there will be a charge of $250.00 per 80Gb of Data. This fee includes a Hard Drive containing the data. Note – this is no-bootable back up. Subject to normal terms and conditions including data loss – No liability is taken for any data. Subject to availability – contact us if you would like this option 07 3356 0602. This is prepaid only before return of pc.

Workshop Repair $99.00 Inc Gst Per Hour for General Work. Charged in 1 hour increments.

Driver Fee $5.00 Inc Gst per driver downloaded.

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